Klacht: the package has not arrived

wesol1987 op 19 februari 2021 over PostNL in de categorie Koeriersbedrijven en post

Nieuwe klacht
In behandeling
Klacht opgelost
Klacht afgesloten

Mijn Klacht:

Hello, I’ve been waiting for my package for over a month and it still hasn’t arrived
is still in the AMSTERDAM INTERNATIONAL MAIL CENTER

Gewenste Oplossing:

Ik zal blij zijn als het eindelijk aankomt

Bericht van Robin van Klacht.nl

1 jaar geleden - Ik heb een email gestuurd naar PostNL over deze klacht.

Reactie van de melder van de klacht wesol1987

1 jaar geleden - Mijn Klacht Hello, I've been waiting for my package for over a month and it still hasn't arrived is still in the AMSTERDAM INTERNATIONAL MAIL CENTER Truck number is RR413435744PL Can you check for me what’s happend Rr413435744pl

Bericht van Robin van Klacht.nl

1 jaar geleden - Deze klacht is zojuist door PostNL in behandeling genomen

Bericht van PostNL

1 jaar geleden - Dear sir/madam, Thank you for your message. I understand that you have a complaint about the delivery of your parcel. I would like to respond to your complaint. I am sorry to hear that you have not received this parcel. My apologies. According to the status the parcel had been available at a post office for 7 days after there has been a delivery attempt at your address, but since it has not been picked up. It has been returned to the sender. I would like receive the following information; - Did you not receive a notice at the 27th of January at your address? Once this information has been submitted, your report will be processed further. You can submit the missing information by responding to this message. Sincerely, PostNL Customer service

Reactie van de melder van de klacht wesol1987

1 jaar geleden - I did not receive any notification, so I did not know that the package was waiting at the post office

Bericht van PostNL

1 jaar geleden - Dear Sir,Madam, Thank you for contacting is. I understand that you have a complaint about the delivery of your parcel. I am sorry to hear that our service has not been satisfactory. I'd like to react to your complaint. Thank you for sending the additional details. I've just filled a complaint for you. The responsible departement will be addressed about this. You won't receive any further feedback about this complaint, but you can count on it being taken seriously. Please contact our customer service via postnl.nl if you have any further questions or complaints. Kind regards, PostNL Customer Service

Bericht van Robin van Klacht.nl

1 jaar geleden - We hebben bericht ontvangen dat PostNL een oplossing geplaatst heeft bij deze klacht

PostNL

Heeft op 19 februari 2021 om 12:34 geantwoord

Geboden Oplossing:

Dear Sir,Madam,

Thank you for contacting is. I understand that you have a complaint about the delivery of your parcel. I am sorry to hear that our service has not been satisfactory. I'd like to react to your complaint.

Thank you for sending the additional details. I've just filled a complaint for you. The responsible departement will be addressed about this. You won't receive any further feedback about this complaint, but you can count on it being taken seriously.

Please contact our customer service via postnl.nl if you have any further questions or complaints.

Kind regards,
PostNL Customer Service

Alle klachten die gemeld zijn door wesol1987