Dear sir, madam,
Thank you for your message. I understand that you have questions about a parcel from abroad. I’m sorry that our service wasn’t up to your expectations, I’d like to respond to your message.
I understand that you want to know where your parcel is at the moment. Your parcel is at our sorting center at the moment. Because our machine couldn’t read the address on the label it needs to be sorted manually. This can take a while depending on how much shipments need to go through the same treatment as yours. Please await this and keep an eye on the track trace. My apologies for the delay
I assume that you are informed enough. If you have any questions now or in the future, please contact our Customer Service due www.postnl.nl.
PostNL Customer Service.