hellenvendra op 28 december 2022 over PostNL in de categorie Koeriersbedrijven en post
I received a post that I need to pay inklaringskosten and I paid 46,40euros on 18th December but according to the seller he told me that I was not supposed to pay it. I need a refund of that money and if possible also the refund for the product I purchased because I have not yet got it since 10th November that I ordered it.
I’m not yet satisfied with anything until my problem is solved
Reactie van de melder van de klacht hellenvendra
1 jaar geleden - I really appreciate your help and I’m waiting for the problem to be solved. Please I really need my refund. Thanks
Bericht van Robin van Klacht.nl
1 jaar geleden - Ik heb een email gestuurd naar PostNL over deze klacht.
Bericht van PostNL
1 jaar geleden - Dear Customer, Thank you very much for your message on Klacht.nl In response to your message, I have tried to contact you by telephone. Unfortunately, this did not work, hence this comment. I regret to inform you that the shipment you expected has been returned. During the past week, the shipment has been available for collection at the collection location and because the shipment has not been collected, it has been returned. My sincere apologies for this. Before sending, the sender or carrier registers the shipment digitally. If this has not been done or has been done incompletely, customs clearance costs will still be charged due to the missing data. Usually this is because the sender does not enter the Sender ID reference correctly. To get reimbursed for the overpaid costs, you can therefore contact the sender. I trust to have informed you sufficiently. Kind regards, PostNL Consumenten
Reactie van de melder van de klacht hellenvendra
1 jaar geleden - Thank you for giving me a feedback about my order. I just want to know if I will get a refund of my money for clearance
Reactie van de melder van de klacht hellenvendra
1 jaar geleden - I contacted the seller to give me a refund and he told me that he called the shipping company and my order is on the way. My question is will I get the refund of 46,40euros the clearance money that I paid for my order?
Bericht van PostNL
1 jaar geleden - Dear Madame, My sincere apologies, later I realized that I gave you the wrong information. After all, you have already paid the customs clearance costs to us even though you have not received the shipment. I have tried to contact you by telephone. Unfortunately, this did not work, hence this comment. I will arrange for this amount to be credited back to your account. This can take up to 10 working days. My sincere apologies for misinforming you. I trust to have informed you sufficiently. Kind regards, PostNL Consumenten
