Even though I was at home waiting for the delivery I haven’t received the package, because of laziness and stupidity of the courier. I needed this package at the exact day. I’m completely dissatisfied and mad. I don’t recommend post nl at all and I wish the worst things to this lazy person.
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Bericht van Robin van Klacht.nl
1 jaar geleden - Ik heb een email gestuurd naar PostNL over deze klacht.
Bericht van Robin van Klacht.nl
1 jaar geleden - Deze klacht is zojuist door PostNL in behandeling genomen
Bericht van PostNL
1 jaar geleden - Dear madam, Thank you for your message. I understand that you have a complaint about the delivery of your parcel. I would like to respond to your message. I am sorry to hear that the driver did not deliver the parcel while you were at home. I would like to assist you but I have some questions. I would like receive the following information; - What is the track and trace code of your parcel? - Do you have a working doorbell? Once this information has been submitted, your report will be processed further. You can submit the missing information via a response to this message. Sincerely, PostNL Customer service
Reactie van de melder van de klacht Bg2
1 jaar geleden - Good afternoon, My track and trace code is 3SCBLU5601786. I do have a working doorbell. The hour of delivery changed many times and it said 'unsuccesfull delivery'. Since then it was supposed to be delivered to the nearest post nl point but still nothing. Each day my track and trace code says the package will be delivered the next day and I'm still waiting. Can someone tell me what happened with order and when I will finally receive it?
Heeft op 25 januari 2023 om 09:40 geantwoord
Dear madam,
Thank you for your response and the additional information. I would like to respond to this.
I have registered your complaint and passed it on to the responsible delivery department. This will be discussed with the delivery person to prevent recurrence. In addition, I have checked the details of your shipment and I can see that the delivery of the shipment has unfortunately been delayed. We try to get your shipment to the pick-up location as quickly as possible. My apologies for the inconvenience caused by this.
If your shipment has not been delivered after January 26, please contact the sender to start an investigation.
If you have any questions in the future, please let us know. At www.postnl.nl you will find our contact options and answers to frequently asked questions.
Kind regards,
PostNL Customer Service
Bericht van Robin van Klacht.nl
1 jaar geleden - We hebben bericht ontvangen dat PostNL een oplossing geplaatst heeft bij deze klacht
