Klacht: post from UK

op 22 mei 2020 over PostNL in de categorie Koeriersbedrijven en post

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Mijn Klacht:

This is Maria, i’d been waiting for 2weeks already for my post from UK via Royalmail it said in that tracking system that its already left the international overseas here in Netherlands and still i haven’t received it. Pls help me with this matter because its very important whats inside my package is. thank you

Gewenste Oplossing:

please let me know when i will get my post.

Bericht van Robin van Klacht.nl

4 maanden geleden - Ik heb een email gestuurd naar PostNL over deze klacht.

Bericht van Robin van Klacht.nl

4 maanden geleden - Deze klacht is zojuist door PostNL in behandeling genomen

Bericht van PostNL

4 maanden geleden - Dear sir, madame,Thank you for your message. From your report I understand you have a complaint about the delivery of your parcel. I’m sorry to hear that our service doesn’t comply to your expectations. I would like to respond to your message.I get that you want this parcel to be delivered. Unfortunately, I didn’t receive enough information from you to treat your report immediately. To help you sufficiently I would like to receive the following information:- The tracking code of this parcelWhen u provide us with this information, your report will get treated. You can provide us with this missing information by reacting to this message.Kind regards,PostNL costumer service

Bericht van Robin van Klacht.nl

3 maanden geleden - We hebben bericht ontvangen dat PostNL een oplossing geplaatst heeft bij deze klacht

PostNL

Heeft op 22 mei 2020 om 13:02 geantwoord

Geboden Oplossing:

Dear Sir, Madam,

You recently posted a complaint here. To help you properly, we need some additional information. Until now we did not receive your reply. Therefore I assume that your complaint has been dealt with already. Your message at klacht.nl will be closed. If you have any further questions please contact our customer service at www.postnl.nl

Kind regards,

PostNL Customer Service

Alle klachten die gemeld zijn door MariaMay