Klacht: Parcel stuck in one point

pawelek76nl op 13 december 2019 over PostNL in de categorie Koeriersbedrijven en post

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Mijn Klacht:

Hello

Package was sent from abroad in 22 November and arrived to Netherlands on 2 December ( The Hague ) . Since then the status did not change at all. So I am asking where is package and who has It then ? Am trying to prevent that package will return to sender without any notification.

Gewenste Oplossing:

As is deliver cos it was gift for Santa claus

Bericht van Robin van Klacht.nl

2 jaren geleden - Ik heb een email gestuurd naar PostNL over deze klacht.

Reactie van de melder van de klacht pawelek76nl

1 jaar geleden - Its been a week since my parcel is in den haag and still don't know when will be delivered and by who. Where I can find out or who to call it to get more details about my parcel???

Bericht van Robin van Klacht.nl

1 jaar geleden - Deze klacht is zojuist door PostNL in behandeling genomen

Bericht van PostNL

1 jaar geleden - Dear Sir, Madam, I understand that you didn't receive your parcel yet. Unfortunately you didn't provide the tracking code, so I can't take a look for you. Please include the tracking code when you respond on this message. Kind regards, PostNL Customer Service

Bericht van Robin van Klacht.nl

1 jaar geleden - We hebben bericht ontvangen dat PostNL een oplossing geplaatst heeft bij deze klacht

PostNL

Heeft op 13 december 2019 om 09:51 geantwoord

Geboden Oplossing:

Dear Sir Madam,

You recently reported to us on this website. You're asked to provide some information so that we can check the statu of your parcel.

Unfortunately we have not received a response from you to this request. I assume that our help is no longer necessary or you have already an answer by another medium. Your report on klacht.nl will therefore be closed.

I assume that I have informed you sufficiently. If you have any questions or complaints now or in the future, you can contact our Customer Service via www.postnl.nl.

Sincerely,
PostNL Customer service

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