Klacht: Objects without Tracking Number that do not fit the mailbox delivered at wrong place or never

op 06 juni 2018 over PostNL in de categorie Koeriersbedrijven en post

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Mijn Klacht:

Since a few months ago, the elderly home across the street stopped accepting our objects (which is not their obligation). Since then, almost all objects without a tracking number simply do not arrive, the postmen won’t ring my apartment intercom or follow lots of instructions that I left on my mailbox and doorbell button.

I have been asking for help on Twitter since months ago, and all they say they can do is register my complaint and they say they can not do anything about objects without a tracking number (of course, they want the hefty profit that comes with it).

They need to tell their postmen to actually do their jobs properly and READ instructions from the mailbox, plus follow a proper procedure, like ringing the doorbell and giving people enough time to answer the door.

My apartment is on the ground floor and I even left a table for them to drop my objects on my porch, if they are too rushed to wait. I left instructions in both English and Dutch on my MailBox with large letters. It seems nothing helps.

When an object has a tracking number, they deliver it properly, ring the bell (and they even know they can come to my door already, since I like to order items on line and a few of them come this way and they are always nice) or leave a note for me to visit a collection center. Why can’t they just do the same for the untracked objects??

You need to actually talk to the people who work my street, so they can deliver my mail as anybody else’s, to MY address, and not dump it anywhere they feel like, specially after my repetitive efforts on contacting PostNL on line and also detailed instructions on my mailbox!

Gewenste Oplossing:

Postmen need to deliver my items to my apartment, ring my bell and wait for me to answer or drop my items on my porch when they can't fit the mailbox. I left clear bilingual instructions on my mail box and I have made several complaints through Direct Messages on Twitter.

Bericht van Robin van Klacht.nl

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PostNL

Heeft op 06 juni 2018 om 12:02 geantwoord

Geboden Oplossing:

Dear Mister Amaral,

Thanks for your message. I’m sorry to hear that your items sent without tracktrace are not arriving. I understand that you are very annoyed about this, I would like to respond.

According to my information we’ve recently filed a complaint after your messages on Twitter. Your complaint has been sent to the supervisor of the postmen and -women and he or she will discuss this with the responsible employees to prevent this from happening again. My colleague has sent you an e-mail to inform you about this on the first of June. My apologies for the inconvenience this situation has caused, I hope that the delivery of your items will improve now.

Hoping to have provided you with sufficient information.

With kind regards,
PostNL

Alle klachten die gemeld zijn door Sim Architect