Klacht: My parcel is stuck at AMSTERDAM INTERNATIONAL MAIL CENTRE

op 29 september 2017 over PostNL in de categorie Koeriersbedrijven en post

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Mijn Klacht:

My parcel is lying at AMSTERDAM INTERNATIONAL MAIL CENTRE since 15th sep 2017. It never happened with me. I urgently need that as it contains my daughter herbal medicines. Please deliver them asap.

Gewenste Oplossing:

if i get it asap

Bericht van Robin van Klacht.nl

3 weken geleden - Ik heb een email gestuurd naar PostNL over deze klacht.

Bericht van Robin van Klacht.nl

2 weken geleden - Deze klacht is zojuist door PostNL in behandeling genomen

Bericht van Robin van Klacht.nl

2 weken geleden - We hebben bericht ontvangen dat PostNL een oplossing geplaatst heeft bij deze klacht

PostNL

Heeft op 29 september 2017 om 11:28 geantwoord

Geboden Oplossing:

Dear Sir/Madam Laad,

I understand that you would like to receive your parcel as soon as possible as the content of this parcel is important for the health of your daughter. My apologies for the inconvenience.

Your parcel has arrived in the Netherland, but we still haven't processed the parcel since the 15th of September. Normally it takes a few days for the parcel to be processed, which indicates that something went wrong.

I advise you to contact the sender about this. Not because I don't want to help you, but because I can't. As long as we haven't processed the parcel, I can't help you. According to international regulations the sender can start an inquiry when a parcel is missing or takes too long to be delivered. Therefor it's best to contact the sender.

I wish you the best of luck and assume I gave you enough information to solve this problem.

If you've got more questions, you can always contact our customer service through www.postnl.nl/klantenservice

Kind regards,
PostNL

Alle klachten die gemeld zijn door Naisha Laad