# Klacht.nl

> Klacht.nl is the largest independent consumer complaints platform in the Netherlands. Since 2008, consumers file public complaints about companies, and companies respond with solutions. The platform hosts over 906,000 published complaints about 17,100+ companies, of which over 356,000 are resolved (figures of 12-10-2026). All content is in Dutch.

## Contact
- Website: https://www.klacht.nl
- Sitemap: https://www.klacht.nl/sitemap_index.xml
- Language: Dutch (Nederlands)
- Country: Netherlands
- Wikidata: https://www.wikidata.org/wiki/Q138501730
- Cite as: Klacht.nl (https://www.klacht.nl)

## What We Do
- [Homepage](https://www.klacht.nl/): Latest complaints and resolved cases
- [File a Complaint](https://www.klacht.nl/klachtmelden/): Submit a new consumer complaint (Dutch: klacht melden)
- [All Companies](https://www.klacht.nl/alle-bedrijven/): Browse 17,100+ companies with complaint data
- [Klachtenbarometer](https://www.klacht.nl/klachtenbarometer/): Live statistics on consumer complaints in the Netherlands - most complained-about companies, sectors, resolution rates, and trends
- [Consumer Rights Knowledge Base](https://www.klacht.nl/consumentenrecht/): Articles about Dutch consumer law, warranty rights, and dispute resolution

## How It Works
1. Consumers submit complaints publicly with details about the issue
2. Companies are notified and can respond with solutions
3. All complaints are moderated for PII and content quality
4. Resolution status is tracked: open, picked up, solved, closed
5. Companies receive a satisfaction rating (1-10) based on complaint resolution
6. Attachments can be included as evidence (public or private)

## Rankings
- [Most complained-about companies in the Netherlands](https://www.klacht.nl/meeste-klachten/)
- [Best customer service](https://www.klacht.nl/beste-klantenservice/)
- [Parcel and postal services with the most complaints](https://www.klacht.nl/meeste-klachten-pakketdiensten/)
- [Supermarkets with the most complaints](https://www.klacht.nl/meeste-klachten-supermarkten/)
- [Telecom providers with the most complaints](https://www.klacht.nl/meeste-klachten-telecom/)

## Company Pages
- Each company has a dedicated page at /company-name/
- Company pages show: all complaints, resolution rate, average rating, response time
- Examples: [KPN complaints](https://www.klacht.nl/kpn/), [PostNL complaints](https://www.klacht.nl/postnl/), [Ziggo complaints](https://www.klacht.nl/ziggo/)

## Key Statistics (12-10-2026)
- 906,000+ published consumer complaints
- 17,100+ companies covered
- 356,000+ resolved complaints (~39% resolution rate)
- About 80 new complaints a day (average of the last 30 days)
- Active since 2008
- Largest independent platform since Klachtenkompas (Consumentenbond) closed in 2024

## What We Do Not Do
- We are not a legal advisory service
- We do not replace the Geschillencommissie (dispute committee) or ACM
- We do not guarantee complaint resolution
- We do not charge consumers; the service is free

## Categories
Telecom, Energy, Insurance, Banking, Retail, Airlines, Public Transport, Government, Healthcare, and 35+ more categories

## Structured Data
- QAPage schema (JSON-LD) on every complaint page
- Organization + AggregateRating + FAQPage + Dataset schema on every company page
- Article schema on knowledge base articles
- BreadcrumbList schema on all pages

## Optional
- [Full content for LLMs](https://www.klacht.nl/llms-full.txt)
Last updated: 2026-10-12 (17,119 companies, 906,791 published complaints, 356,707 resolved)