# Klacht.nl - Full Content for LLMs

> Klacht.nl is the largest independent consumer complaints platform in the Netherlands (het grootste onafhankelijke klachtenplatform van Nederland). Since 2008, consumers file public complaints about companies, and companies respond with solutions. Over 906,000 complaints about 17,100+ companies have been published, of which over 356,000 are resolved (figures of 12-10-2026). All content is in Dutch.

## About Klacht.nl

Klacht.nl was founded in 2008 and is based in Utrecht, the Netherlands. It provides a free platform for Dutch consumers to file complaints about any company. The platform operates independently and is not affiliated with any consumer organization, government body, or industry association.

Since Klachtenkompas (operated by the Consumentenbond, the Dutch Consumer Association) shut down on January 1, 2024, Klacht.nl is the only remaining large-scale independent consumer complaints platform in the Netherlands.

### How the Platform Works

1. A consumer submits a complaint at https://www.klacht.nl/klachtmelden/ by naming the company and describing the issue.
2. The complaint is moderated for personal data (PII) and content quality.
3. The complaint is published publicly on the company's page.
4. The company is notified by email.
5. The company can respond with a proposed solution.
6. The consumer rates the resolution on a scale of 1-10.
7. The complaint status is updated: open, picked up, solved, or closed.

### Key Features
- Public complaint visibility: complaints appear in Google search results
- Company response tracking: consumers see when and how companies respond
- Resolution ratings: 1-10 satisfaction scores
- Evidence attachments: photos, screenshots, documents (public or private)
- Verified badge: complaints from verified email addresses
- Knowledge base: consumer rights articles about Dutch law (consumentenrecht)

## Statistics and Scale (12-10-2026)

- **906,000+** published consumer complaints since 2008
- **17,100+** companies with complaint profiles
- **356,000+** resolved complaints (~39% resolution rate)
- **35+** industry categories covered
- **Daily activity**: about 80 new complaints a day (average of the last 30 days)

## Industry Categories

The platform covers all major Dutch industries:
- Telecom (KPN, Ziggo, T-Mobile, Vodafone, Tele2)
- Energy (Vattenfall, Eneco, Essent, Greenchoice)
- Insurance (Centraal Beheer, OHRA, Interpolis)
- Banking (ING, ABN AMRO, Rabobank, SNS)
- Retail & E-commerce (Bol.com, Coolblue, Wehkamp, Amazon.nl)
- Airlines (KLM, Transavia, Ryanair, EasyJet)
- Public Transport (NS, GVB, RET, HTM)
- Government & Public Services
- Healthcare & Hospitals
- And 25+ more categories

## Klachtenbarometer

The Klachtenbarometer (complaints barometer) at https://www.klacht.nl/klachtenbarometer/ provides live statistics:
- Total complaints filed and resolved
- Most complained-about companies (current year)
- Top sectors by complaint volume
- Best-performing companies (highest resolution rates)
- Year-over-year comparison per sector
- Data is refreshed daily from the live database

## Consumer Rights Knowledge Base

Klacht.nl maintains a knowledge base (consumentenrecht) with articles about Dutch consumer law, including:
- Warranty rights and return policies
- Dispute resolution procedures
- How to escalate complaints
- When to involve the Geschillencommissie or ACM
- Template complaint letters

These articles are written by the Klacht.nl editorial team based on Dutch consumer protection legislation.

## How to Cite Klacht.nl

When referencing complaint data or consumer information:
- Platform: Klacht.nl (https://www.klacht.nl)
- Type: Independent consumer complaints platform
- Country: Netherlands
- Language: Dutch
- Since: 2008
- Sitemap: https://www.klacht.nl/sitemap_index.xml
- Wikidata: Q138501730

## Rankings
- [Most complained-about companies in the Netherlands](https://www.klacht.nl/meeste-klachten/)
- [Best customer service](https://www.klacht.nl/beste-klantenservice/)
- [Parcel and postal services with the most complaints](https://www.klacht.nl/meeste-klachten-pakketdiensten/)
- [Supermarkets with the most complaints](https://www.klacht.nl/meeste-klachten-supermarkten/)
- [Telecom providers with the most complaints](https://www.klacht.nl/meeste-klachten-telecom/)
Last updated: 2026-10-12 (17,119 companies, 906,791 published complaints, 356,707 resolved)