Klacht: International priority letter

op 02 juli 2019 over PostNL in de categorie Koeriersbedrijven en post

Nieuwe klacht
In behandeling
Klacht opgelost
Klacht afgesloten

Mijn Klacht:

It is not solved yet, don’t mark it as solved.

Gewenste Oplossing:

Refund 2 international priority post stamps

Bericht van Robin van Klacht.nl

1 jaar geleden - Ik heb een email gestuurd naar PostNL over deze klacht.

Bericht van Robin van Klacht.nl

1 jaar geleden - Deze klacht is zojuist door PostNL in behandeling genomen

Bericht van PostNL

1 jaar geleden - Dear SirMadam,Thank you for your message on this website. Unfortunately I don't really understand your message and I'm not sure what this is about. I will ask you to explain the situation in a message below.Kind regards,PostNL Customer Service

Reactie van de melder van de klacht k chiba

1 jaar geleden - 2 weeks ago I tried to send a business letter to the USA. The envelope is provided by the recipient, an insurance company so that the address is PRINTED as well as the left upper corner is for the return address (I wrote my address and name). This is International standard for International letter and your own HP provide how to address for International priority letter. Please check it on your HP. And this is ed with a real personal at Postnl shop in my area. The letter was dropped in your post box and it was returned 2 times and every time I used a new Priority stamp and it returned to me with marked as used. So finally I used my own envelope and sent the letter. It cost me euro 4,50 for a 16 g letter (3 priority stamps) and I want to get refund for the 2 stamps marked as used. This error was made by your sorting machine, and I have never had any problem for sending exactly the same addressing on a envelope. This is very strange error caused by your sorting machine. I use a priority International stamp and it seems that your sorting machine did not recognize the stamp as for International letter. Please refund me 2 stamps, I have been contacting you for many times. Please take care of this right now. Just refund 2 stamps!!!!!!!!!!!!!!!!!!

Bericht van Robin van Klacht.nl

1 jaar geleden - We hebben bericht ontvangen dat PostNL een oplossing geplaatst heeft bij deze klacht

PostNL

Heeft op 02 juli 2019 om 10:02 geantwoord

Geboden Oplossing:

Dear SirMadam,

Thank you for your message with the explanation.

I have checked in our system for you. I see you have called us on the 20th of June. The person on the phone told you we would refund the costs.
You will receive it next week. please, Just be patience.

Kind regards,
PostNL Customerservice

Heeft op 02 juli 2019 om 13:07 geantwoord

Don't lie to customers to cover up your sorting machine's defect. I have talked 7-8 different people and only one accepted that your sorting machine has the defect. And the rest of untrained personal has no knowledge of international letter addressing and accused of the customer. How many days I had to explain to your employees?? You are really armatures.

Alle klachten die gemeld zijn door k chiba