Klacht: International courier from India : Item Onhold

Harprit Singh op 23 september 2021 over PostNL in de categorie Koeriersbedrijven en post

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Mijn Klacht:

Hi,
I am expecting a courier from India to Netherlands (Consignment Number :ED997721039IN) couriered via Indian post.

The status of the same is showing Item Hold at AMSTERDAM INTERNATIONAL MAIL CENTRE.

How can I receive my courier ? What needs to be done from my end to receive it ?

Regards
Harprit

Gewenste Oplossing:

What is the reason of Item hold ?

What am I supposed to do get courrier deliveled ?

is there any timelines for this kind of delivery ?

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PostNL

Heeft op 23 september 2021 om 09:13 geantwoord

Geboden Oplossing:

Dear Sir / Madam,

Thank you for your message. I understand from your report that you have a question about a package to be received. I am sorry to hear that our service did not meet your expectations. I would be happy to respond to your message.

I can imagine that it is very annoying that you have not yet received your package. I would therefore advise you to contact the sender. The sender can have an investigation carried out at the post office in the country of origin because the package has not had new scans for a week and I do not know where the package has gone. My sincere apologies for the inconvenience

I assume that I have informed you sufficiently with this. If you have any questions or complaints now or in the future, you can contact our Customer Service via www.postnl.nl.

Yours sincerely,

PostNL Customer Service

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