Klacht: huawei and dynafix manipulate my phone and avoid to give my warranty

op 15 december 2017 over Dynafix in de categorie Reparatie- en onderhoud diensten

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Mijn Klacht:

So dynafix.com partnering with huawei phone and t-mobile sent me email telling that my phone is irreparable, and the warranty void because the type of damage is not covered in the warranty and I need to send them €50.82 to get my phone back, or just leave it with them to dispose. The thing is:
>> There are no option to repair, I just need to accept it’s broken and warranty void,
>> I still need to pay another 18 month instalments!

BUT,
I want to argue that their technicians’ diagnosis is a blatant fraud according universal standard (you can see the photo their technicians provides me with, and should you read more below, you shall see what a stupid diagnosis that is!).

They show me arrow indicating something in the photo?
But should they be certified technician they should give me the white-turn-to-pink indicator for water (Liquid Damage Indicator–LDI). But they didn’t. This is just an attempt to avoid their responsibility and void the warranty.

Gewenste Oplossing
dyna and huawei give me my phone warranty. fix/replace my phone!

Free!
without any money!
as they promised in the warranty!

>> They already rob me €2 for making specific time appointment to pickup my phone but never showed up.

>> They already rob me €9.12 for calling dyna contact centre (3 times!) asking why they courier onurhan and friends didn’t show up to pick up my phone but reporting as if they do so..

>> They need €50.82 to return my unrepaired phone?? while I only need €6.75 send it there with DPD in huawei.drmobile.nl VIP page? I’m VIP customer for god sake!

No way.
this is it. enough for dyna f*ck and dyna fraud.
give me the warranty.

Gewenste Oplossing:

Replace my phone.

Bericht van Robin van Klacht.nl

1 maand geleden - Ik heb een email gestuurd naar Dynafix over deze klacht.

Bericht van Robin van Klacht.nl

4 weken geleden - Deze klacht is zojuist door Dynafix in behandeling genomen

Bericht van Robin van Klacht.nl

4 weken geleden - We hebben bericht ontvangen dat Dynafix een oplossing geplaatst heeft bij deze klacht

Dynafix

Heeft op 18 december 2017 om 09:52 geantwoord

Geboden Oplossing:

Dear customer,

We have already responded to this complaint under a different complaintnumber. If you do not agree with our answer, we can only advise you to contact the manufacturer regarding the warranty procedures. There is nothing we can do for you in this case. The quotation was rightfully made due to liquid damage.

Best regards,
Dynafix Wecare-team.

Heeft op 19 december 2017 om 02:52 geantwoord

Are you stupid? of course I don't agree with your answer, that's why I'm making another one. And I will continue to make another one until you give my warranty.

What quotation of liquid damage? You didn't give me LDI photo in your first diagnosis. After I mention about it, 4 weeks later you suddenly give the pink LDI. For the whole times, for 4 weeks my phone in your possession. What guarantee you can give that you didn't wet my phone yourself to avoid your responsibility? What guarantee that's the photo of my phone LDI not other phone?

In short, you can't undo your stupid technician and SOPs in your first email claiming liquid damage without providing any sufficient proof. You call the manufacturer, why should I'm the one who's dealing with your incompetence? you take care of your shit yourself.

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