Klacht: Fraud reizen deals

op 20 juli 2021 over Reizendeals.nl in de categorie Online Reisbureaus

Nieuwe klacht
In behandeling
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Klacht afgesloten

Mijn Klacht:

I wanted to buy a trip in reizendeals and I entered the name, e-mail address and they issue an invoice and any information about the trip, they gave me for debt collection, I know that they cheat people, that’s why I submit a complaint, I resigned them immediately after they issued the invoice

Gewenste Oplossing:

I wanted to buy a trip in reizendeals and I entered the name, e-mail address and they issue an invoice and any information about the trip, they gave me for debt collection, I know that they cheat people, that's why I submit a complaint, I resigned them immediately after they issued the invoice

Bericht van Robin van Klacht.nl

1 week geleden - Ik heb een email gestuurd naar Reizendeals.nl over deze klacht.

Bericht van Robin van Klacht.nl

4 dagen geleden - Deze klacht is zojuist door Reizendeals.nl in behandeling genomen

Bericht van Robin van Klacht.nl

4 dagen geleden - We hebben bericht ontvangen dat Reizendeals.nl een oplossing geplaatst heeft bij deze klacht

Reizendeals.nl

Heeft op 20 juli 2021 om 10:54 geantwoord

Geboden Oplossing:

Dear Ms Turczyn,

All information about our deals can be viewed in advance on our website, you do not need to create an account to read this information.

The terms and conditions of the deal and the general terms and conditions are also visible before you place the bid. You have also agreed to the terms and conditions when creating the account.

It is of course your own responsibility to read the information provided by us before placing a bid.

We have had a lot of contact through email. We have explained multiple times that we cannot cancel the deal free of charge because there is no right of withdrawal on package deals.
We asked you to pay the invoice. After this you received 2 more reminders and after we did not receive the payment on the last reminder, we had to hand over your invoice to the collection agency. We even mentioned that this would happen in the last reminder.

As soon as you have made the payment to them, you will receive your voucher and the reservation link from us to book the trip.

Sincerely,
Team Reizendeals

Alle klachten die gemeld zijn door Ireneusz Turczyn