Klacht: CK101021733IN – parcel not received

Kavithakl op 27 december 2019 over PostNL in de categorie Koeriersbedrijven en post

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Mijn Klacht:

A parcel has been sent from India on 03102019 to us . However, the parcel has not been delivered to us until today (22122019). Tracking the parcel indicates that it is received by AMSTERDAM INTERNATIONAL MAIL CENTRE.

Gewenste Oplossing:

Please let us know how to receive this parcel as it contain important document.

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Heeft op 27 december 2019 om 14:32 geantwoord

Geboden Oplossing:

Dear sirmadame,

Thank you for your message. From your report I understand you have a complaint about the delivery of your parcel. I’m sorry to hear that our service doesn’t comply to your expectations. I would like to respond to your message.

I understand that you want to receive this parcel as soon as possible. I do see the parcel in our system, but unfortunately there isn't an address connected to the parcel. This parcel will get checked by hand if we can recover the parcel. Otherwise I advise you to contact the sender of this parcel. They can maybe start investigation to this parcel, so we can recover the address.

I assume that I have informed you sufficiently. If you have any questions or complaints now or in the future, you can contact our customer service via www.postnl.nl.

Kind regards,

PostNL costumer service

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