Klacht: Cannot locate my parcel’s location

op 18 juli 2017 over PostNL in de categorie Koeriersbedrijven en post

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Mijn Klacht:

I have been waiting on my parcel from the US with tracking number CH020096135US to be delivered but unfortunately I am not in The Netherlands currently and no one is at my apartment when the attempts to deliver were made. The latest status on the tracker says
Addressee not available – Addressee advised to pick up the item AMSTERDAM INTERNATIONAL MAIL CENT, NETHERLANDS. Where is the International mail center located as I will like to collect my parcel.

Gewenste Oplossing:

I will either love to pick it up when I am back in The Netherlands in 2 weeks as I am now out of town or have it redirected to another address where someone will be present to receive it.

Bericht van Robin van Klacht.nl

1 jaar geleden - Ik heb een email gestuurd naar PostNL over deze klacht.

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1 jaar geleden - Deze klacht is zojuist door PostNL in behandeling genomen

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Heeft op 18 juli 2017 om 13:08 geantwoord

Geboden Oplossing:

Dear sir/miss Laryea,

From your message I gather that you were expecting a parcel and that you received a e-mail which indicated that your parcel could not be delivered. I can understand that you were curious about the options.

I checked the status of your parcel and I see that you already picked up the parcel from The Read Shop. I'm sorry that it was unclear at first that the parcel was delivered there.

Kind regards,

Alle klachten die gemeld zijn door Nii