Klacht: Broken ceramics

op 23 februari 2018 over DHL in de categorie Koeriersbedrijven en post

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Mijn Klacht:

Dear DHL,
I have been using your service thinking that you were one of the most professional and reliable shipping service in the world.
I am a ceramic designer and I need to ship my pieces around the world. Unfortunately my last experience with you really disappointed me.
I took care of wrapping my ceramics properly and I even put soft foam in the cardboard box’s bottom. The box was marked with fragile but apparently your employees didn’t care about.
Two of the pieces arrived broken, not only destroying two beautiful art pieces but also gave a very bad impression of my work to the client!

Gewenste Oplossing:

I'd like to be reimbursed for the broken pieces, the shipping and for the moral implications ( bad impression with the client)

Bericht van Robin van Klacht.nl

9 maanden geleden - Ik heb een email gestuurd naar DHL over deze klacht.

Bericht van Robin van Klacht.nl

9 maanden geleden - Deze klacht is zojuist door DHL in behandeling genomen

Bericht van Robin van Klacht.nl

9 maanden geleden - We hebben bericht ontvangen dat DHL een oplossing geplaatst heeft bij deze klacht


Heeft op 23 februari 2018 om 13:48 geantwoord

Geboden Oplossing:

Good day!

Thank you for your message. I'm sorry that your parcel has been received by the addressee in this way. It's indeed possible to claim this parcel by filling in the claimform. Like you mentioned before, the receiver has to go to a local postoffice to determine the damage. Once all necessary information has been received, your claim can be processed. For further information I would advise you to contact the claim department.

Kind regards,
DHL Parcel Webcare

Heeft op 23 februari 2018 om 15:48 geantwoord

Hi Janneke,
I am sorry but the pack was received at home and not picked up from the post office. My clients is already quite upset that the art pieces arrived broken and I can't ask her to go to the post office to declare the damage. She of course immediately sent to me the pics of the broken pieces.
What the hell has the post office to do with it?

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